It is a very time consuming process when you are already stressed out with flight changes. Kind regards,ChatDeal Service Team. again I have found working with chatdeal such an ease. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Dear Phuc, This was six days ago and I still don't have my tickets. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Please email us at investigation@chatdeal.com He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Fly from Timisoara on TAROM, Lufthansa and more. Bad customer service. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. Passenger details 6 . Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. And other attempts to email Customer Service. We will be looking forward to your email!Best regards,ChatDeal Team. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Bundles and Additional Services 3 . Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Please read the actual reviews of this company. Find out how we combat fake reviews. Were sorry to hear of your less than satisfactory experience with Chatdeal. Will see if I get a refund. Yours sincerely, Providing you a personal approach, strict solutions, and helpful recommendations. Yours sincerely,Chatdeal Team, Horrible experience. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Back to Help & Customer Service Frequently asked questions. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Four months later, I am still struggling to change my departure date. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Faithfully Yours,Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Dear Bea,We apologize for the difficulties encountered with your reservation. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Chatdeal refused to reschedule. It sucks! Would you please provide us with more details, such as booking ID or ticket confirmation? And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Booked via Kayak but apparently that was Chatdeal. Dear Yaq,Thank you for your amazing feedback. Dear Albert,Amazing feedback! Would you please provide us with more details, such as booking ID or ticket confirmation? Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. . Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Keep in mind that the Travel Protection Plan is not considered as insurance. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. If you have unanswered questions please get in touch with us. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Bundles and Additional Services 3 . I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. That does not do anything. Found out about cancellation by checking directly with airline. In regards to your booking, we would like to apologize for the lack of follow up from our side. We wish you a pleasant journey. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. We are sorry to hear about the unpleasant experience with your flights. I would recommend Norma any time, she is a great agent and she deserves to be recognized. ChatDeal Service Team. Our agent Amber, is always super helpful and clear. I reluctantly booked through kayak via this company. It sucks! Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. Customer service is a joke. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Please email us at investigation@chatdeal.com 7.8 Boarding. I have not been able to speak to any supervisors and only got the names. Best regards, We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. What a complete joke of an experience. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. I called them and spent 3.5 hours on hold before giving up. Book easily, Fly anywhere! unacceptable! We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Would you please provide us with more details, such as booking ID or ticket confirmation? Documents 2 . Never get a callback total scam. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. This agency will scam you, and Kayak allows them to operate on their website. I'll definitely use Chatdeal again! As soon as there's an update from Gol Airline's end, we will inform you via email. Return to top . Please email us at investigation@chatdeal.com Kind regards, Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Service is difficult and lacking. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Faithfully Yours,ChatDeal. Which was well within my rights. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Thanks Crystal! Kind Regards, They are thieves and liars. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Please contact us at investigation@chatdeal.com so we can get this sorted. Waiting in the phone more than 35 minutes to contact customer. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . ChatDeal Service Team. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. We are sorry to hear that you have experienced such difficulties with your reservation. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Crystal was very helpful and was able to assigned seats. Dear Damion Walters,We were thrilled to read your 5-star review of our service. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Cancellation within 24 hours of booking Read More Faithfully Yours,ChatDeal. ChatDeal Service Team. Kind regards, The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Terrible customer service and refusal to give refund. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati KAYAK Help Center Frequently asked questions. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Dear Chris,Your review is very concerning to us. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. Chatdeal Team. Tip for consumers:Please don't use Chatdeal for anything. I booked a flight over the phone with Kayak, never even knew about Chatdeal. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. ChatDeal Service Team. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. We use dedicated people and clever technology to safeguard our platform. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Love working once again with chatdeal - and Especially Josie! I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I thought that KAYAK was better than that. Dear Loic,Your review is very concerning to us. They need to revamp their operations plan. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Visit Website. Customer service is a joke. Procedure If you have unanswered questions please get in touch with us. It's probably one person hired by Kayak to scam travellers. Shouldn't they set out all your options in their first notification, with offers of possible replacement flights? Dear Loic,Your review is very concerning to us. Per our records, your flights are confirmed and good to go. As a matter of policy, BBB does not endorse any product, service or business. Back to Help & Customer Service Price Drop Protection. ChatDeal Service Team, I wouldn't even give this website 1 star. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Documents 2 . Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Thank you. Two thumbs up. I was assisted by Amber who was very kind and helpful. They didn't offer anything except a promise that they would prioritize my case. Dear Florin,Thank you for such a wonderful review! Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Which I hav yet to be informed of from ChatDeal. BBB reports on known marketplace practices. Now, a week ago I reached out to them regarding the change. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. All of our travel information in Kayak and on the Kayak app showed . 28 Feb 2023 Tuesday. I purchased two tickets and travel insurance on Chatdeal. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". 7.9. If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Special Services 4 . Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Dear Harsha, Please email us at investigation@chatdeal.com Best Regards, Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Helped me with my itinerary. Hope you enjoyed booking with Kyra. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. I reluctantly booked through kayak via this company. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals a cheating travel agent. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Kind Regards,Chatdeal Service Team. And they left at O'Dark 30. don't expect same service as kayak. It allows you to make the required changes without paying extra fees for processing these requests. Website cancelled my flight without notice. Please email us at investigation@chatdeal.com As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Kind Regards,Chatdeal Service Team. Please email us at investigation@chatdeal.com We also ensure all reviews are published without moderation. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Chatdeal Team. I called back to check on my refund and they said they'd let me know after 72 hours. Yes No. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Dear Michelle,Amazing feedback! Kind regards, Now, I've seen a schedule change on the airlines site for over a week. Horrible customer service. Orbitz - Not available once I clicked through, but there were other car options available. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. 11. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Basically $242.76 was just taken from me for no reason. write a review Was this review helpful? There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Attempted to email original agent, that bounced. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Frequently asked questions. Dear Randal,Thank you for leaving such a nice review. Cant believe that KAYAK does business with Chatdeal. It's common for price changes to happen. Special Services 4 . In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Dont use this website.will never use it again!! It goes against our guidelines to offer incentives for reviews. Looking forward to speaking with you soon. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Dear Victor, You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. A support bundle needs to know what to collect and optionally, what to analyze. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Kind regards, They do not let your cancel or able to change flights, Dear Margot, Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Several hours later no one did. I will certainly be careful never to deal with ChatDeal again. They are very clear and fast. We are glad that you loved our services. Dear Randal,Thank you for leaving such a nice review. Please contact us at investigation@chatdeal.com so we can get this sorted. Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. Enzo made my Booking experience Seamless! But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. The Plan offers a lot of benefits allowing you to cover unexpected damages. Kind regards, Dear Carter, Tickets were issued multiple times but not confirmed by the airline. price over the last 2 weeks) Was this article helpful? Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. 7 out of 7 found this helpful. Chatdeal Team. I just my trip will go well.
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