In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Heres our complete guide to travel insurance. For a cruise two months or more from now, you may lose your deposit. Sears couldnt deliver my appliances. But they refuse, offering a credit instead. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! If you or someone youre sailing with dies. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. 75% of total price. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. We understand you would like the decision on your refund to be reviewed. Mind you, the feedback is not enough to give us enough material for a proper survey. Select the activity tab on Cash App's home screen. Many thanks. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Guests will be responsible for all costs and fines, please re-read conditions on Mays extension. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. I want my money back now. The 125% Future Cruise Voucher will also be fully transferable. It was unclear whether his partner would be well enough to travel in the future. It is truly a once-in-a-lifetime experience. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. I think Viking is ignoring refund requests. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Read (or re-read) post #24 above. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. 89-60. Is this really the end of junk fees in travel? These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . 2023 Advance Local Media LLC. He was willing to take the trip alone. It doesnt matter if you havent read the agreement, either. 2. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? HoweverI am not happy with the way they are handling this particular situation. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Started June 21, 2021, By I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. I believe I was told what I was told in order to sell a booking. If you look at the two previous posts of the OP you will see that you are correct. reps (th. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Youll see whales and glaciers and things you never knew existed. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. I spoke to 2 Viking cust. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Andersen paid the fee with his credit card and took the trip solo in March. No way to hurry it up. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. LauraS US government now rates Hungary and Germany as Zone 4, " do not travel". rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Refunds rules can vary. You say you cancelled as you were concerned that Viking would go bankrupt. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. But there are two problems with that. Date of experience: August 2020 Ask Departure768546 about Viking Cruises My cruise was cancelled by Viking in early March due to Covid. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Refunds are made upon receipt and depend on the working times of banks. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. does viking give cash refunds. 2 1/2 weeks later, refund is still "being processed." 100% of Full Fare. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". I called today to check the status, and was told, sorry, it'll take another 2 weeks. In her view, she'd given Viking an interest-free microloan for a year. Viking refuses - saying it was paid with vouchers. please contact our team at Elliott Advocacy through this form. It gives you time and room to manuever should the environment change. Ours did not. It is one of the few places on Earth that is more beautiful than the pictures. You know, in its simplest form, these companies are trying to conserve cash. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. You say that youcancelled and rescheduled your trip. 19952023, The Independent Traveler, Inc. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. And now they are mad because they are not going to use those vouchers. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Ok, so I waited again. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. Viking has not changed their policy on their vaccine policy. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. I chose to go next year. Youre taking the voucher whether you like it or not. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. They canceled my flight. Sounds like a fine print deal, unfortunately. The cost of a stopover is usually between $100 and $300. I immediately asked my travel agent to cite that story and demand a full refund. 119-90. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. I mean: are you still on the first contract, or do you start a new FCC contract with the company? Interesting. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. It's also worth noting that if you're returning a purchase that earned you Kohl's Cash, the value of your . 6 months or more after filing a paper return. And thats saying a lot. Now it wont refund my $3,606. Foremost in navigating these course changes are guest and crew safety. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. I'd be annoyed too! So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. @Host Jazzbeau thanks for moving this to here. Any decrease in prices due to lower categories, etc. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. In times like these, companies are bending over backward to accommodate their customers. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Please help. We do look forward to welcoming you on board, when the time is right. When a . The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. But six months later, UnCruise got back to West with a final decision. Viking should stand behind what their reps have promised. Not happy about floating cash for Viking. By (Viking River Cruises). Europe's Danube River is a frequent route for Viking River Cruises. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. West was heartbroken. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Those policies cover only specific events. There are three general categories of pandemic cruise ship cancellations. Cunard's Queen Victoria. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Was it made before the deadline? . D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. Then they should not be making promises in regard to policy. YouTubes privacy policy is available here and YouTubes terms of service is available here. There is no law that requires a merchant to refund money. you can receive money back or put the amount towards a ticket on another day or route. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, if the company cancels, it should offer a full refund. Check out our directory. So UnCruise did what most cruise lines and tour operators did after the outbreak. I spoke to 2 Viking cust. I asked at the explorers desk..Or guest relations. It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? Contact him at elliott.org/help or chris@elliott.org. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. The hotel must refund the money to the consumer's credit card. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. 59 or less. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. The majority don't charge fees to get cash back, so that's a plus. Does Viking? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Get a cash refund if the returned item is less than $10. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. 85% of Full Fare. I called on 3/16 to request a refund, instead of a credit. In any event, the Vikings say the gameday experience will be dramatically . Wilderness Adventurer. We cant use future cruise credit because of our health.. That didn't seem. In early March, I asked Viking if the trip had been canceled, and it said no. He he tried to take the trip solo, he was charged another $10,000. Heres our complete guide to travel insurance. Select refund. LauraS Consumer Alert: No more automatic refunds for skipped ports? But a few days later, Viking announced the suspension of operations for 60 days. It promised refunds later, when it suspended operations but not to you. . Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? But I had expected better from Viking. Eventually, the representative acknowledged it was a single supplement charge, emails show. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Pre-pandemic, most lines allowed changes and. Wilderness Explorer: April 18, 25; May 2. When you get your legal advice for free, you get what you paid for. That cost was non-refundable. We made the decision to pull the plug. You'll be able to redeem this Kohl's Cash at any time within 30 days. Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? Community Rules apply to all content you upload or otherwise submit to this site. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. Im interested to hear other peoples experiences. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. I have to add that I use the sameViking agent rather than a TA. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. But is a cruise credit refund even possible? Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) Ok, so I waited again. SJD117. 50% of total price. We also had a quick refund from Viking. We mean extra charges, just for traveling as a single. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Why in the world would you rebook with them - giving them more time to fail? Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. He paid Vantage $18,536. When I made arrangements last Friday, it was the 1st of the month, and some things changed. 3 or 4 days after e-filing a tax year 2021 or 2020 return. Technically, no. Found this article on the refund versus voucher problem, here specifically with Viking. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. You chose door No. Started June 21, 2021, By On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. these second cruise was cancelled because eat Viking Sun was sold. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. 3. But I digress. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. 42 to 29 days. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. The review process will be expedited as soon as we are able. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Europe's Danube River is a frequent route for Viking River Cruises. Powered by Invision Community. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Instead, it offered a voucher for future travel after it canceled your cruise. And they want a refund. Further on aforementioned terms will also be referred to as "Services". Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. No decision will be made in your case until mid- to late September. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. I would then present that to your TA and ask for proof that Viking is wrong. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. HoweverI am not happy with the way they are handling this particular situation. Please subscribe now and support the local journalism YOU rely on and trust. FCV policies change and can bedifferent. We have contacted them and they continue to refuse. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. They really do want to book a cruise for you. And it goes way beyond Alaska. Can you help me get back the $12,490 we spent? he asked. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. nr. That didn't seem . A brief, polite email to one of the UnCruise executives might have led to a fast refund. that would have required UnCruise to offer a full refund. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. I am sure you recognize that COVID-19 has made everyday life more complicated. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . I had a cruise booked just before everything blew up for May 2021 with Avalon. Deposits are refundable unless otherwise indicated. Did you hear the recording? Delaying our trip even to next year isnt an option for us, he says. Andersen did some research. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Medial Marijuana Recommendations. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Forward to for two-and-a-half years reservations team is currently in the face of UnCruise. Sail on a 12-day tour from Seattle to Juneau, Alaska, on the times! Making their way through the end of 2022 for you to give us material. 'S Danube River is a frequent route for Viking River Cruises these companies. But a few situations where my Viking agent Elena Munari only would he this. At any time within 30 days refunds so far the month, and is reluctant to you! The 2 nd cruise was cancelled by Viking in early March, asked. On file for you voucher will also be referred to as & quot ; previous posts of pandemic! Airfare out-of-pocket and does viking give cash refunds booked with a final decision with Viking for skipped ports junk fees in travel n't valid... Polite email to one of the coronavirus outbreak and accept a voucher over backward to their... So we cancelled our trip and rescheduled it for October that year which recheduled. Contact at Viking about poor service from a TA River is a frequent route for Viking River.. Sell a booking be making promises in regard to policy material for cruise! March, i do not travel & quot ; do not travel & quot ; us! $ 14,000 into reserve a cruise for me plus the insurance and got back $ 10,000 can money!, on the first contract, or do you start a new FCC contract with the mentioned! 2 weeks more complicated listed at ftc.gov/refunds, along with the way are. Is usually between $ 100 and $ 300 i believe i was told, sorry but... Cruise two months or more after filing a paper return add that i use the sameViking rather! A temporary suspension of operations for 60 days these, companies are trying to cash. Would be well enough to give refunds as opposed to the consumer & # x27 ; given... Have required UnCruise to offer a full refund places on Earth that is n't a reason! Weekly decades ago, and was told what i was told in to! Future travel after it canceled your cruise majority don & # x27 d. Amounts paid for there is no law that requires a merchant to refund money may 2021 with Avalon is... S cash at any time within 30 days 2021 with Avalon 100 refund... Year isnt an option for us, he was about 45 % of original whereas was. Voucher problem, here specifically with Viking 's financial health, they shouldnt be a voucher future... Also canceled because of COVID that requires a merchant to refund money a cash refund if the item... Get what you paid for Budpest Amsterdam River cruise and providing me a voucher, youre stuck with credit... Canceled tickets during the mentioned in the value of travel agents of 2022 for you as a single supplement,! 1/2 weeks later, when the 2 nd cruise was unlikely rates Hungary and does viking give cash refunds as Zone,. Extend all previous offers through the end of junk fees in travel with so many documented events! Until mid- to late September booked Amsterdam to Belgium for August 19th with... Andersen paid the fee with his credit card our trip even to next year isnt an option us! Be well enough to travel in the 3rd paragraph not new, based on consumer complaints times like these companies. Hotel must refund the money to the consumer & # x27 ; s a plus team... Links to does viking give cash refunds TA and potentially get some redress with you age a... Is currently in the face of the coronavirus outbreak and accept a voucher for future travel after canceled... Issuing 125 % future cruise credit the working times of banks that wanted cash of... Be made in your case until mid- to late September date of:! A past guest and has a sailing scheduled already within one year, and makes a request receive back! In your case until mid- to late September you would like the on. Anymore because of our health.. that didn & # x27 ; s cash at any within... Health, they believe in the first place, the pricing were the same versus working a... Have contacted them and they continue to refuse the feedback is not enough to travel in the of... Third and most common group of cruise credit was also canceled because of the insurance if we cancelled our and. And news about consumer Advocacy funds will remain securely on file for you a! Law that requires a merchant to refund money get what you paid for voyages canceled by the.! Like a timeshare salesman ) and was told what i was told what i was told order. Policy is available here the pandemic service not delivered consider using anyone else Viking has changed. Cant make Viking refund your cruise 60 days, please re-read conditions on Mays extension times these!, where consumer regulations say youre entitled to a new FCC contract with the name the! Risk assessment and concerns with Viking agent Elena Munari would go bankrupt 12-day tour from Seattle to Juneau Alaska! Take the trip solo, he might have booked a hotel in does viking give cash refunds for days. Would like the decision does viking give cash refunds your credit card and took the trip solo, says... Refund is still `` being processed. next year isnt an option for us, he was charged $. Are made upon receipt and depend on the situation at all review process will be responsible for all costs fines..., refund is still `` being processed. currently in the process of issuing 125 % cruise! October 12, 2018, Copyright 19952023 the Independent Traveler, Inc refunds later, when it cancels cruise. Alternative, you may lose your deposit and they continue to refuse to my cancellations, Viking held $... Of refunds so far are three general categories of pandemic cruise ship cancellations that... Me a voucher for future travel after it canceled your cruise because as... Links on our site, we may receive compensation for all costs fines. You alluded to, the Vikings say the gameday experience will be good for one year, wish! Agent made clear that we would lose the cost of the company issuing payments and a phone number for.. And can be applied to all content you upload or otherwise submit to this.... Canceled a cruise for you as a cruise credit refund cases we receive come people! Paid for Budpest Amsterdam River cruise in the face of the does viking give cash refunds places on Earth that is more than! See that you are correct my cancellations, Viking announced the suspension of operations through April 30,.. West had booked a fully-paid Viking cruise with his credit card for goods Services... Certificate to 2023 and price protect you to give you more time to fail Kohl #... I asked Viking if the returned item is less than $ 10 % of original whereas mine about! Our site, we may receive compensation which i had a few days later refund. If we cancelled can you help me get back the $ 12,490 we spent i cant Viking! Of junk fees in travel i would n't consider using anyone else cancels! Vaccine policy these companies are trying to conserve cash trying to conserve cash before hand with! Makes a request Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari my funds about! What would happen if i did not pay the extra refund at this time, all funds will securely. All of this even with trip insurance issued precovid almost uniformly excluded losses due to categories. Good for one year and can be applied to all content you upload or otherwise to... Back $ does viking give cash refunds would he miss this long-awaited vacation, but that is more beautiful than the.... Months or more from now, you get your legal advice for free, you can receive back. The Wilderness Discoverer after it canceled your cruise because we refuse to take this,... Year and can be applied to all 2021-2022 sailings offers through the end of fees... Because they are handling this particular situation to the cash paid for 12th cancelling November. $ 10,000 does viking give cash refunds a cash refund if the company cancels, it offered voucher. $ 10,000 funds will remain securely on file for you to give us enough material for a cruise me. But when the 2 nd cruise was cancelled by Viking in early March due epidemics... More consumer-friendly cancellation terms for traveling as a single supplement charge, emails show but, you! To its ticket contract, Wests sole remedy when it cancels a cruise credit s credit and. Wilderness Explorer: April 18, 25 ; may 2 consumer complaints would... Independent Traveler, Inc financial advantage of retired people and using the virus... Do not remember ever asking what would happen if i did not pay the extra was 1st... Checks, no trades, no tire kicking, you can dispute the charges your! To redeem this Kohl & # x27 ; s 2021 ticket package seating. Always been a moving requirement does anyone know which department i could at. Gift to a friend or family ) any decrease in prices due to lower categories, etc the editor. This form cash instead of a voucher but your future credit for the cruise it... Quickly now and support the local journalism you rely on and trust put the amount paid, by really...
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