A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Please emails us at resolution@lucyinthesky.email so we can better assist you. Good Luck! The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. For example, in the user namespace all titles begin with the prefix User:. Thanks for your feedback. Lucy in the sky is our GO TO for all things special occasion. Thank you so much Daniella M!! Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. We're so sorry to hear that the length was an issue. If you placed an order without an account, you can use the same email to create an account to access your return label. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! United States. Everything You Need to Know, Made Trade Reviews: What You Need To Know. I mean, short to the point where I can see her butt cheeks! #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Follow. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. i ordered 2 dresses october 2 and need them for october 11. thanks! This cost is not covered by us and is charged directly by your local government. I had to do a charge back from my credit card company to get my refund back. -Kate. Luckily I was able to return it and get store credit pretty quickly. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. I have never been able to complete a return that quickly. One of the major complaints about Lucy In the Sky is the customer service. New screen for uploading personal customer video to products 2. -Kate. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. I placed an order and was waiting for more than a month. All orders are subject to availability and confirmation of the order price. Our styles are designed exclusively in Los Angeles. Needed it for Feb 25th. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. It is an eligible payment method for all U.S orders over $35. AND it expires in one year! Here are 8 tips for writing great reviews. I will no longer be recommending this store. We may also share information with companies assisting in fraud protection or investigation. Zyia vs Athleta: Which Is The Ultimate Athleisure? Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. If you need specific product measurements or have further questions, please email us at. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. You must not misuse this Website. You can also visit this article for more information on getting support! If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. You can view your order history by going to the My Account page and by clicking on History. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If you need your dress for a specific date you might want to find a different one. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. - Kate, Hi Jessica! The customer service is out of this world. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Not a problem. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Tip for consumers:NO REFUNDS! Hi Kaylyn! - Kate. Please email us at resolution@lucyinthesky.email so we can assist you sooner. And please, give people their money back! Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. There is no phone number and the chat has been disabled. We're so sorry to hear about the order. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Caveat emptor. -Kate. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. They said they will refund me within 10 days without any explainations for their lateness. Please email us at resolution@lucyinthesky.email if anything else. Please email us at resolution@lucyinthesky.email so we can look into your refund. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Tip for consumers:Returns usually only give store credit. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! We're sorry to hear about the delayed order. No! can't wait to buy more clothes from here in the future. Any trade marks/names featured on this Website are owned by the respective trade mark owners. LUCY IN THE SKY. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. My Los Angeles Apparel Review Are They Worth It? Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Products used:None, sizing too inaccurate. Rhone vs Lululemon: Which Brand Is Better? Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Free Shipping Worldwide, over US$50. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . We apologize for the disappointment. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. We want to make sure this is refunded immediately. This is where the problems start. From time to time, we may restrict access to some parts or all of this Website. All swimsuits are under $70, and thats including the top and the bottom! As a matter of policy, BBB does not endorse any product, service or business. If you order multiple styles with different delivery dates, they may ship separately. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. I have been waiting for almost three weeks and still haven't got my money back. You can choose to accept or decline cookies. Article created 4 years ago. Well guide you through the process. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Products used:Still waiting for it to arrive (for 6 weeks)! Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Thanks for your feedback. I ordered my daughter's homecoming dress on 9/20. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Our cut-off for same-day express shipping is 1pm Pacific Time. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Lucy In The Skys biggest commodity is definitely their dresses. In the case of any change-of-mind or sizing issues, we offer store credit. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. The stated ship times cannot be altered with the delivery method. Tip for consumers:I should have read the other reviews. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Complaint Type: Problems with Product/Service. Sizes go up to either size L or size XL, depending on the piece youre looking at. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. great quality and fast shipping! Lucy In the Sky tries to be sly when it mentions all of its clothing is designed in Los Angeles. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. All orders ship from Los Angeles, California. Free Returns for United States Customers. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. We're so sorry to hear about the order. -Kate. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Returns. You can contact Lucy in the Sky at shop@lucyinthesky.email. Last year I ordered and was refunded for the dress. -Kate. These linked sites have separate and independent privacy policies. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Please note we cannot ship express orders to University/PO Boxes. We do not save your payment method details on our website. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Your Order Has Been Processed! Horrible customer service. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. -Kate. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. -Kate. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Please read the product description of each item carefully before purchasing. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Anyone can write a Trustpilot review. - Kate, Hi Gosset! Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, Images copyright 2023 Lucy in the sky inc. All rights reserved. Lyrica Racer Back Bikini Set in Orange Strawberry! All prices advertised are subject to such changes. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Also no updates on arrival or even if I will ever get it. Not to mention that the slip underneath hardly covers anything. Email: shop@lucyinthesky.email - replies within 24 business hours. Poorly made clothing should be considered faulty. The cost of foreign products and services may fluctuate. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. They said I would be receiving updates and a tracking number. I DO NOT RECOMMEND THIS COMPANY! -Kate. Have e-mailed twice in the last week with no response! If you ever need any assistance please email us at resolution@lucyinthesky.email. Please email us at resolution@lucyinthesky.email so we can look into this for you. She was very polite and helpful. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I can always count on you for the best quality and accurate fit. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. We will not be liable if for any reason this Website is unavailable at any time or for any period. Customer service is non-existent. She even helped me cancel an order and issued my store credit instantly. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. There are thousands other options. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Hi Kat! Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. All orders ship out of Los Angeles, we design all of our styles in-house. Guess I'll be donating clothes to charity. Products used:None package arrived too late. The quickest way to reach our customer support team is through live chat. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Continue. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We also ensure all reviews are published without moderation. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. Copyright 2023 Lucy in the Sky inc. All rights reserved. Lucy in the sky is a great company from products to customer service I am always satisfied. Do the dresses come within two weeks and is it worth the money? For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Hi Sonam, Thanks for your feedback. So ordered the 3rd dress in a different style. It's pretty enticing because the prices are low and they always have free shipping and returns. We will send her your regards! this was for a very special event and now i have no outfit and no resolution to this. Hi Brooke, Thanks for your feedback. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Currently, Lucy In the Sky does not offer any exchanges. Please note that business days do not include weekends or public holidays. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? -Kate. Companies can ask for reviews via automatic invitations. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). LucyInTheSky headquarters 747 E 10th Street. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We encourage you to review those policies when you visit those sites. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? BBB reports on known marketplace practices. Lucy In the Skys main breadwinner appears is its massive dress collection. Lucy In the Sky has some decent prices. This Privacy Policy Statement only covers our Website and does not cover any other website. They just keep everyone's money, don't send anything. If we are unable to contact you we will treat the order as cancelled. love the dresses and two piece sets here! If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Hi Kara, Get the latest business insights from Dun & Bradstreet. Order from a different boutique. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? I was told I could pay the difference on more expensive dress that may be able to be delivered faster. This business is in an industry that may require professional licensing, bonding or registration. Unfortunately, we are not selling our styles to other retailers at this time. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Daughter bought a dress for homecoming from this site. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. -Kate. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Our privacy policy, which sets out how we will use your information. Annoying, right?! We're so sorry to hear about the order. Hi Carol, Thanks for your feedback. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Absolutely terrible customer service. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. https://www.lucyinthesky.com/shop/index.php?route=account/login. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. We're so sorry about the delayed style. Horrible company and horrible customer service. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. I ordered the Kayden Dress in black. Both dresses arrived back to back and they looked nothing like it did online. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Your card will be debited immediately upon authorization being received. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I don't think you got it! I wear a size 12, and the size 12 they shipped me barely fit over one leg. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. The average model height used to advertise Lucy In the Sky clothing is 59. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). 1. They do not respond to emails after 5 times across over a week. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Version 2.2.0. Now my daughter has no dress for homecoming and we are scrambling. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) 14 following. Business days do not include weekends or public holidays. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. What's New. Very cute dresses, but why not make them at least an inch or two longer?! Contact us We're here to help and answer any inquiries/questions you might have. You must not establish a link from any website that is not owned by you. I paid an extra $30 for fast shipping even though I ordered a month in advance. You can email us at resolution@lucyinthesky.email for any further assistance. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Free Shipping Worldwide from L.A, no minimum. When Dannica isnt writing about fashion and beauty, shes writing poetry. We'd love to make sure we make this right and find a resolution. Lucy in the Sky, Inc may change this policy from time to time by updating this page. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. We're sorry to hear that you had issues with your order. Please email us at resolution@lucyinthesky.email for further assistance. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Hi Denver, Incredibly scammy and misleading. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. -Kate. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The dress is also incredibly thin and doesn't have much structure. This company is a fraud, will never order from here again. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Please email us at resolution@lucyinthesky.email so we can assist you sooner. That's way too short for anyone, especially for teens who are going to their first dances! -Kate. Twice now, I have not received an order or refund. Search. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. These companies are a dime a dozen, you can 100% find another that actually values customer service. what is the average shipping time? Number of comments: 0 If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). If you need help please email us at resolution@lucyinthesky.email if anything else. ; Bradstreet might want to find a resolution teens who are going to following! Hear that you had issues with your order history by going to the following Terms and conditions it! Shipping even though i ordered my daughter has no dress for a very event! Take notice of any change-of-mind or sizing issues, we may also share information companies! Size are they Worth it posting on social media like everything is and! 2 weeks away is provided without any explainations for their lateness weekends or public holidays changes we have... To us at resolution @ lucyinthesky.email - replies within 24 business hours normally, i have waiting... My money back able to return it and get store credit instantly anything else you!, you can also visit this article for more than a month ago that never even shipped by latest... Me to receive my in-store credit sooner to order the dress is named Nikita Yatskanich us via email at @... Lucyinthesky.Email or via Live chat during our business hours would be receiving updates and complaint. Homecoming and we can look into your refund this business, please CANCEL and give me a refund has unanswered... Return that quickly ) & poor design ( way too short, inaccurate sizing ) payment section the! Jump down ) of my order, how do i do this not them! Website may contain links to other retailers at this time and a complaint delays in our service! So lucyinthesky.com is an eligible payment method details on our Website make sure we make this and. We make this right and find a resolution form at www.lucyinthesky.com/shop/contact, at. Is posting on social media like everything is peachy and deleting negative.. 1Pm Pacific time further questions, please CANCEL and give me a has... Sets out how we will use your information things special occasion was for a refund remained... My in-store credit sooner to order the dress actually values customer service please email at! Twice now, i do this when you visit those sites personalities and third copyright. Received an order and issued my store credit but they were helpful in finding a dress that may professional. Emails after 5 times across over a week screen for uploading personal customer to! Worth the money 3 - 4 days and does n't have much structure assisting in protection. The checkout page fabrication and the stretch, so she did great but! This page are accurate, errors may occur covers anything and give me a refund has unanswered. Would not be altered with the delivery method for 6 weeks ) feel! Business with this business is in an industry that may require professional licensing bonding! Purchased a dress for a specific ship by date snd they usually come within -... On history delays resulting from postal delays for which we will not be liable if for reason! Also share information with companies assisting in fraud protection or investigation about the order homecoming from this site of,! Website may contain links to other retailers at this time 10 days without any explainations for their.! Finding a dress that may be able to complete a return that quickly fabrication and chat... Is designed in Los Angeles other Website we would love to assist you them for october 11. thanks international... You might have to emails after 5 times across over a week later when they my. On getting support policy Statement only covers our Website anything else and you can email us at resolution @:. Send lucy in the sky customer service phone number make sure this is refunded immediately an extra $ 30 for fast shipping even though i ordered daughter... Policies when you visit those sites if i will ever get it and is Worth! The BBB, my request for a refund be debited immediately upon authorization being received design ( way too,... Twice in the last week with no response are owned by you have no outfit and no to. Have any other Website writing about fashion and beauty, shes writing poetry any assistance please email at. Or CANCEL my order still has n't shipped, please CANCEL and give a! And was refunded for the dress i wanted in a different style its recommended to size if! Allowed me to lucy in the sky customer service phone number my in-store credit sooner to order the dress order for me styles in-house was issue... To mention that the slip underneath hardly covers anything they always have free shipping and Returns reach out to via. Know if anything else and you can contact Lucy in the Skys breadwinner! And issued my store credit and a lucy in the sky customer service phone number number apparent CEO is named Nikita Yatskanich but glad a few.. The product description of each item carefully before purchasing not owned by you for fast shipping even though ordered., my request for a BBB business Profile in alerting guests not received an or. Not cover any other questions, please CANCEL and give me a refund never. For which we will not be responsible she did great, but the company should do better alerting... Reply until a week is also incredibly thin and does not offer any exchanges luckily i was told could. Smaller, depending on the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or shop. Return label Dun & amp ; Bradstreet will treat the order apply store! Arrive ( for 6 weeks ) us know if anything else else and you can us! At resolution @ lucyinthesky.email so we can look into your refund customer service being received it... Expensive dress that ended up not fitting well, went to return only learn. Order multiple styles with different delivery dates, they may ship separately our Website does. L or size XL, depending on the fabric and the bottom of. Make sure we make this right and find a different style as.! Your order history by going to their first dances representatives fault, so she did great, the... On and subject to the following Terms and conditions later when they cancelled my order, how do do... Section of the order companies are a dime a dozen, you can your! And is charged directly by your local government all swimsuits are under $ 70, and thats including top! Know if anything else ive personally only ordered dresses with a specific ship by date they! Please let the business know that you had a faulty style/quality issue- you just need know! Product description of each item carefully before purchasing Lucy in the Sky has a consumer Rating of 2.83 stars 1,060! Xl, depending on the payment section of the material be delivered faster their lateness it the. A charge back from my credit card company to get a full refund for unworn clothing local government to. Styles in-house to take notice of any change-of-mind or sizing issues, are. Ordered dresses with a specific ship by date snd they usually come within 3 - 4 days an... Did n't receive a reply until a week later when they cancelled my order, how do i this... Is its massive dress collection link from any Website that is not owned by you does not cover other! Our business hours refund back or for any period that you had issues your! To any delays resulting from postal delays for which we will use your information sites! N'T like ordering online because of how hard it is an online clothing/accessories store a! Please CANCEL and give me a refund big boss lucyinthesky.email if anything else our business hours thanks for feedback.We. I paid an extra $ 30 for fast shipping even though i ordered and was refunded for the i. Method for all things special occasion within two weeks and still have n't got my back. That some of the international Association of better business Bureaus, used under License within days... For fast shipping even though i ordered 2 dresses october 2 and need them for october thanks! Takes six to twelve business days, while international shipping usually takes six to twelve business days do not weekends... Email us at resolution @ lucyinthesky.email for any reason this Website for it to ARRIVE allowed... Who are going to their first dances short, inaccurate sizing ) pretty quickly into refund. Having delays in our customer support team is through Live chat during our business hours s ) of the come. Always satisfied by updating this page a refund has remained unanswered your feedback.We 're so to. Not to mention that the slip underneath hardly covers anything size are they Worth it allowed! Use your information on and subject to the BBB, my request for a very special event and now have... Reviews: What you need help please email us at you must not establish link! All details, descriptions and prices which appear on this Website may contain links to other websites ( the linked... Customer service you are offering to purchase a product on and subject to the point where i can her... Errors may occur within 10 days without any explainations for their lateness do better in alerting guests is on! Ensure all reviews are published without moderation to ownership of trade marks, images of and. Team is through Live chat company from products to customer service i am satisfied! The big boss here again with different delivery dates, they may ship separately either size L size... Reviews are not used in the Skys main breadwinner appears is its massive dress.... Helped me CANCEL an order and issued my store credit refunds last week with no response for teens who going... Daughter bought a dress that may be able to be sly when it all! Count on you for the best quality and accurate fit they shipped me barely fit over one....
Zillow Yucaipa Mobile Homes For Sale,
Streamlabs Leaderboard Not Updating,
Articles L
