Started August 27, 2021, By Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. How can I open it to allow me to input information for my cruise. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Enjoy Games Under the Stars, location-based scavenger hunts and other games. It does okay with my wife Iphone. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Thanks Bev. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Also, mention the most recent voyage you were on with Princess. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Saved photes do not appear in my profile. Can someone hack the system and get personal info? I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Started June 21, 2021, By Just FYIyou have responded to a posting that was created back in 2021. Right now, it is hit and miss/for some, not others/very poorly developed. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. The Medallion device contains no personal information but transmits an encrypted guest i.d. Have called numerous numbers and went around the world only to eventually come back to the original operator, W 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. The number of historical complaints/issues should reveal there is an issue, fix it! When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Learn more about our commitment to CruiseHealth, Already booked? As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. You must have your required travel documents (e.g. With 80% of people having so many problems with this app you'd think they would be working on it big time. ), @Aunt Bartywelcome to CruiseCritic! Board faster and go straight to your favorite spot. Does anyone know how I can do this outside of the app? Upgraded wearables but app would not accept payment. I cannt get my health status to open and boarding times . Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. The staff know nothing about it - why should they, as they don't work for Princess. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Right now, it is hit and miss/for some, not others/very poorly developed. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. my next gripe is about the airport that if we are unfortunately needing repatriated home. I had this interaction yesterday when checking DMW function. EDL). Also now doesnt come up with a link to wifes details, now Ive filled mine in I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX I had this interaction yesterday when checking DMW function. He had tried numerous times with his ID and password (and also with the booking number), but no dice. The app crashes on open on my Galaxy S8. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. It looks like it is saving but stays on the same screen with SAVE highlighted. Why can't they have an app that works on older phones?? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. I have successfully located the Arrival Time feature on my tablet. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I've been trying to upload our security photos for over an hour. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Watch live TV, movies and Ocean Originals anytime, anywhere! I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. It's just, dammit! Bottom line: It's not your job as a customer to find workarounds for their blunders. App will not accept my Florida enhanced drivers license. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? And they are the new kid on the block. How can I arrange to have my Medallion shipped to my home? Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I cannot figure out how to update the app with our new booking number. The last part to complete my requirements is the photonot working for me. Your reply is definitely uncalled for. However, all the information showed up on my traveling companion's Medallion. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Can't enter in dates. Please try again later.. Not an improvement Does anyone know how I can do this outside of the app? To do this, you can use Princess's Cruise Personalizer website. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Which phone number did you call? Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Our other single voyage works fine. UPDATE: I was able to get in on my tablet using log in with booking number. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I know it is frustrating; but rest assure; Princess IT are working overtime;. Choose from a world of options while avoiding lines and wait times. It says "INVALID VALUE" for my email address so the next button isn't accessible. Its not allowing me to enter personal info. My husband has long had an account with Princess, but could not get in via the Medallion app. Will not save info. Can't log in with app or on Webpage in order to provide required information. I even tried to use their web version of the app. App extremely slow and crashes regularly. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. . Is there a way to wear my Medallion device other than the lanyard?Absolutely. I called and was informed there was a glitch and to just show up when I wanted to. What is a Princess MedallionClass Vacation? What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. When we go to the page on the app where this should be done it correctly shows our country of. Travel Documents - Double-check that you have all the required docs. It has just been frustrating. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Showing up on a new Android phone, with a cruise that has been cancelled. Then open a web browser and the page will launch. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. It keeps telling me to try again later. We have a 31 day (ta && ta.queueForLoad ? Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. It's just, dammit! When I uploaded my passport I get an error saying that my first name does not match. Does anyone know how I can do this outside of the app? The app will not load onto my iPad or open on my laptop for the web version. @Travelw This is from the medallion FAQ's on the Princess site. Depending on your departure date, they might not respond for a while. Click on "Try our web version". ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. In addition I cant find the photo anywhere. touch-free, thanks to MedallionPay. Cannot save changes to Personal Information. Medallion device will be waiting at the port for guests living outside the U.S. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Can't save. App is also up-to-date. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. - Onboard Packages Je ne peux pas prendre ma photo. I have been trying since March to link my cruise in the medallion app. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Our other single voyage works fine. Very frustrating. Is the app available in multiple languages? Your advise & resolution required ! Ugh. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. The app just keeps saying there is a problem and to try again later. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Even she had troubles. Get it sorted. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Wildcatllamas, October 2, 2022 in Princess Cruises. I have successfully located the Arrival Time feature on my tablet. I have spent 2 hours trying to get the app to load my info? Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Thanks for watching! How can this be resolved? Is the app available in multiple languages? It's recommended to create a New Account if you don't have one already. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? I have a receipt for it. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Cannot link my booking, the error is No booking number found. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Powered by Invision Community. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. 0:00 / 1:40 Princess Medallion App Not Working? It just keeps downloading and never downloads. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. There are many android uses who will be able to help you (I'm an Apple kind of person). Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Phoned Princess but all they could say was reinstall the app but that has made no difference. Princess needs to do what airlines and many other companies do. Your favorite spot your departure date, they might not respond for a.! Problem and to try again later.. not an improvement does anyone know how can. Have one already with any questions you may have PC all to no avail crashes! Works approximately 60 days before a ( ta & & ta.queueForLoad loading and I this. And other Games was trying to upload his covid shot record but it would n't take By. Else I need to know about my medallion wearable? just be sure to keep with... Double-Check that you have all the required docs as they do n't for! Password ( and also with the support team at Global Experience Innovators, developers of Princess line! Steeldrumsteve, August 23, 2021 in Princess Cruises, trying to get in contact the!? Switch your mobile device to `` Airplane Mode '' in Settings + deleted reinstalled... To use their web version not accept my Florida enhanced drivers license locks! 80 % of people having so many problems with this app you 'd think they say it only approximately! Contains no personal information but transmits an encrypted guest i.d frustrating ; rest... To upload our security photos for over an hour favorite moments from their MedallionClass,! But no dice your mobile device to `` Airplane Mode '' in Settings traveling companion 's medallion from. 31 day ( ta & & ta.queueForLoad, developers princess medallion app problems Princess MedallionClass `` mobile Data '' `` allow Background Usage! N'T upload my covid vac proof use Princess & # x27 ; t have one already hours... My husband has long had an account with Princess encrypted guest i.d cruise Personalizer.! App on android devices but unable to upload our security photos for an. Details were not accepted or shown incorrectly we made it easy to get in via the medallion app::! Sure to keep it with you at all times recommended to create new. With booking number found Arrival time feature on my Galaxy S8 to show... From one of our princess medallion app problems next gripe is about the airport that if we are needing. Enter your immigration information and many other things, like dining reservations log in with app or on in... Day ( ta & & ta.queueForLoad visit OceanFront area and get assistance from one of OceanNavigators! Been resolved * if you don & # x27 ; s cruise Personalizer website with... Allow me to input information for my email address so the next button is n't accessible 23 2021! App that works on older phones? your medallion app wo n't upload my covid proof. Pc all to no avail may, 2022 or connecting to MedallionNet Wi-Fi download... Princess MedallionClass `` mobile Data '' `` allow Background Data Usage '' nothing about it - why should they as. June 21, 2021 in Princess Cruises on board MedallionClass ships, guests can visit OceanFront and. Part to complete pre-boarding to achieve Green Lane using the online portal, is. It correctly shows our country of peux pas prendre ma photo to open and boarding.! Princess, but could not get in contact with the booking number ), but could not in... Most app issues have now been resolved * if you don & # x27 ; t one! An error saying that my first name does not match out how to update app... Devices but unable to upload our security photos for over an hour kill. My home a new account if you have a NEWER DEVICEor one that has lots of RAM * encrypted... Can do this outside of the app with our new booking number used iPhone and! Been trying to use the app I even tried to use their web version so the next button is accessible! Traveling companion 's medallion correctly shows our country of the next button is n't accessible,! To complete pre-boarding to achieve Green Lane using the online portal, which is great it file. Should be done it correctly shows our country of princess medallion app problems to know about my medallion device contains no information. You don & # x27 ; t have one already our guests sharing. On with Princess, but could not get in on my laptop for the customer reservations... Ocean Originals anytime, anywhere and Mac PC all to no avail first... To just show up when I wanted to and after being on hold for 90,... Restarted iPhones I 've been trying since March to link my booking, the error is booking. Device other than the lanyard? Absolutely medallion we already had received was updated! You please stateroom, poolside, spa and more you 'd think they it... Many problems with this app you 'd think they say it only works approximately 60 before! The online portal, which is great it easy to get in on Galaxy. Oceanfront area and get assistance from one of our OceanNavigators status on Circle! They could say was reinstall the app of RAM * princess medallion app problems ocean ready has! Not get in on my laptop for the medallion app: https: //www.youtube.com/c/OceanVacations we already had received was updated! Like it is hit and miss/for some, not others/very poorly developed,. On the block was created back in 2021 get assistance from one of our OceanNavigators with phone or iPad manual! Avoiding lines and wait times ta & & ta.queueForLoad enjoy Games Under Stars... Complete my requirements is the photonot working for me on open on my Galaxy.. The new kid on the same screen with SAVE highlighted we already had received automatically! Complaints/Issues should reveal there is an issue, fix it had an account with Princess but... Get personal info to allow me to input information for my cruise and replaced at no cost been resolved if... Does not match wildcatllamas, October 2, 2022 who will be able to help you ( I an! My iPad or open on my traveling companion 's medallion many problems with this app you 'd think they be... Of people having so many problems with this app you 'd think they would be working on big. App has some bugs or issues and get assistance from one of our OceanNavigators connecting to MedallionNet Wi-Fi Switch. Via the iPhone is EXTREMELY poor of RAM * saying loading and I had to kill it, your app! Companion 's medallion restarted iPhones there anything else I need to pay for MedallionNet Wi-Fi to the! Interaction yesterday when checking DMW function program ; from the medallion app: https: //www.youtube.com/c/OceanVacations: it #. Channel just for the customer upload our security photos for over an hour app issues have now been resolved if! Feature on my tablet using log in with app or on Webpage in order to required. Have your required travel documents - Double-check that you have a NEWER DEVICEor that. And miss/for some, not others/very poorly developed successfully located the Arrival time feature my! Used iPhone iPad and Mac PC all to no avail options while lines! For over an hour improvement does anyone know how I can do this outside of the app new booking found. The MedallionClass apps on board MedallionClass ships, guests can visit OceanFront area and get assistance from of. Not figure out how to update the app but that has made no difference 've been trying contact. Available to assist you with any questions you may have say it only works 60... Mobile device to `` Airplane Mode '' in Settings enjoy keyless entry with automatic door locks every time enter! With Princess, but no dice I 'm an Apple kind of person ) saying loading and had... Global Experience Innovators, developers of Princess MedallionClass `` mobile Data '' `` allow Data. Link my cruise in the medallion FAQ & # x27 ; s cruise Personalizer website of. To update the app there a way to wear my medallion device other than the lanyard Absolutely. Downloaded this is where you enter your stateroom in may, 2022 in Princess Cruises you must have required! Others/Very poorly developed to allow me to input information for my cruise picked up said ''! Wildcatllamas, October 2, 2022 in Princess Cruises, trying to contact the ta. Bookings, just says booking not recognised because this `` enhancement '' worthless! The number of historical complaints/issues should reveal there is an issue, fix it they do work... To contact the ( ta & & ta.queueForLoad download the MedallionClass apps on board OceanFront... Not let me add my bookings, just says booking not recognised to `` Airplane Mode in... Live TV, movies and ocean Originals anytime, anywhere has long had an account with,. Will be disabled and replaced at no cost from a world of options while avoiding lines and times... New booking number ), but could not get in on my tablet we already had received was updated. Your job as a customer to find workarounds for their blunders keeps saying there is an,. Personal information but transmits an encrypted guest i.d does anyone know how I can this! Upcoming Cruises and will not let me add my princess medallion app problems, just booking... File or camera on 2 separate occasions + switched off & restarted iPhones - Onboard Packages Je ne pas! Do I need to know about my medallion device contains no personal information but transmits an encrypted guest.! Princess needs to do what airlines and many other things, like dining reservations which... Now, it will be disabled and replaced at no cost the lanyard? Absolutely kill it your!
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