We felt safe, pampered and entertained throughout our visit. It looks like a very relaxing place to spend the day(s). We started our meal with a lovely Mediterranean salad and artisan bread. It tasted like a rich, creamy pumpkin pie mouse. We just walked up to the restaurants and were seated instantly. Thanks for your AWESOME review ! He also enjoyed the lentil soup. Your room will be charged right away. Thanks. We decided were going to spend that extra money and take advantage of everything they have to offer! What view is better, to garden or resort? Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. When the Diamond Elites eat? Secondly, are all the photos taken from your trip by you ? Its well worth it! There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Lastly when you odered room service for breakfast was it timely or a long wait. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Tia and Im glad you had a great trip! Lets call it pretty potatoes. It seems like you may have gone off peak time. I asked one of the workers there and they said something about safety. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Your review was amazing! These seafood mini-tacos were incredible. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). We also got a free 25 min back massage, manicure, pedicure per person with our stay. We also really liked Cusco. We had a blast. The food at The Grand was a pleasant surprise. Hello and thank you for the incredible review, comments, and photos! We would just take the shuttle and we never waited long. You can see the top of the water slides in the distance. And when you said they have a bowling alley inside is there such a thing for outside as well. This paradise for our youngest guests features the latest in gaming and immersive play. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Hi. This is Los Tacos restaurant. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Just wondering if the have floats for the lazy river and do you have to pay for them. The beach is beautiful and the loungers are so comfy. Our Vow Renewal in Riviera Maya, Mexico. Marilyn. Doh! Seriously, its some of the nicest sand you will ever sink your toes into. Do you know what is included with that? Lunch buffet for kids. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! And your boys are very cute! Anyone know how many slides are available for toddlers? Cam, If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Even at the pools, the beers are served in tall non-breakable glasses. By booking the Grand, you also have access to Nizuc so you cant go wrong. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. For resort location perspective, you can see the Cancun hotel zone on the horizon. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. To be honest, we didnt notice. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. Trip. A fee for the shoes and socks? Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Thank you for this review. Pools at the grand are heated, but not the waterpark. We really liked the one by Cuzco restaurant closer to the ocean. If you like long walks on the beach, this beach has you covered. Thanks Nguyen! We just left the Grand on 1/2/20 after 5 days with our teen girls. We didnt have any problems getting a table for dinner. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. For teens, theres also the wired lounge which is by the main lobby. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. This goes beyond having a kids pool and chicken nuggets at the buffet. My 6 yr old found upstairs pretty boring, more for the younger kids. Just ignore them and continue walking until you get outdoor. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. The food is fresh and high quality. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. . Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. Trying to accommodate both husband and child with out making things too difficult. Yes, the service all around the resort is great. There are pictures of it above (it has small waterslides). It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. Would definitely return to the Grand again in the future, but will never buy a membership. This property is HUGE. Ha ha. Most vacationers choose the all-inclusive option because alcoholic drinks are included. The view from your room looks lovely, I dont suppose you remember you room block and number do you? If thats true it is a bummer. The sushi at the Grand Buffet is legit. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Is there an extra charge? Helmets are also provided. Do you recall which swim up building is closest to the lobby? I loved this guy - so wonderful and worked so hard!All restaurants were great. They thought was really cool. They will also like the shows in the evenings. Glad you found it useful! Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Thanks again! We are considering here for our family They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. It was a lot of food! Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Were told the resort has a pillow menu if you dont like the pillows provided. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Guests like you make our Palace family full of joy and satisfaction. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. Tripadvisor performs checks on reviews. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Perfect location for a late lunch. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Several friends are coming with children, looks like the perfect resort for them and those of us without. Share your feedback in the comments section below. Our youngest boy, Connor, absolutely LOVED this place. Thanks for taking the time to create it! The resort provides free water wings. When we challenged her on it she retreated. Youll have a great time! We are 99% sure we are going to stay at the Grand this March. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Great job reviewing the resort. To offer kids menu - counts up a huge tally of restaurants, pools bars. Jungle gym ( pictured above ), bumper cars and mini-golf this goes beyond having kids. We didnt have any problems getting a table for dinner pricey and need to be specifically.... Secondly, are all the photos taken from your room looks lovely, i dont you... 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