If you have a MetroCard or Walrus you can buy and renew your ticket online. 2022/23 Term Dates Autumn: Tuesday 30th August 2022 to Wednesday 21st December 2022. Which dates are covered by Solo Term Time Tickets? only. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. Within these areas the Railpass is valid on all local train services of participating operators. 8. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. We advise you to register your card online so that we have a record if you lose it. What is a MetroCard and is it different to a Walrus card? . The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Liverpool Lime Street is currently closed to the public due to a security threat. , quoting your order reference number and our team will investigate. You must first use your ticket within 28 days from the date you buy it. Before the registration process you must read and accept the terms and conditions. comply with any legal requirements placed upon Merseytravel. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 4.1.4 a year (Railpass Adult Annual Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. If you have a question about Railpass please contact Merseyrail for help. Merseytravel's Guide to Season Tickets One ticket for all the different journeys we make. Solo tickets are valid across Merseyside. Term Time Application Form 24. We advise you to register your card online so that we have a record if you lose it. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. Itsassimple as that. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Keep your receipt or email confirmation as proof of purchase. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. There is a small administration charge which will be applied to your refund. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. Ticket Finder Find your ticket when you answer a few questions about you and your . Anytime Single / Return Tickets. 4.3 Apprentice Railpasses are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until the card expires, at which point it will be replaced with a new MetroCard. Liverpool City Region and Metro Mayor. Solo tickets are valid across Merseyside. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. I applied for my Solo Term Time Ticket online, when will I receive it? 6. 3. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaourwebsite. Are there any restrictions in place when using a Solo Term Time Ticket? (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. The app allows you to plan journeys for now and any time in the future. (n) The Concessionary Fast Tag is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. The Railpass Application Form can be downloaded from the Merseytravel Website. Take your term time ticket to any staffed Merseyrail network station (except Chester). Solo. You cannot use it before the beginning of term. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Staffed Merseyrail network stations (except Chester). Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Once the term ends please keep hold of your MetroCard, you can then renew your Term Time Ticket online later in the year. This fee is to cover the card production and distribution costs. 9. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. (l) The Fast Tag must only be used by the concession holder. You can also check the status of your ticket here to make sure that it has not expired. 7. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Waiver12.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 5.5 All travel you make using a Solo Ticket is subject to thebye-laws, regulations and individual conditions of each bus operator. 3. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). A VRN can be linked to only one T-FLOW Account. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 6. The two cards work in exactly the same way they just look different. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Refunds will be made by BACs payment, direct to your nominated bank account. You will need to have your card checked to ensure there isnt a problem with it. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. Our website is the first step . 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. Merseytravel Centres stock only local tickets. We aim to have normal service resumed as swiftly as possible. You can just get the Arriva #89 all the way there from Liverpool airport. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. If you are an apprentice aged up to 18 you already receive half price travel. Find your ticket when you answer a few questions about you and your journey, Solo Term Time Tickets are a great way to save money on your bus travel to school or college. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). 5.3 You must follow any of our, or the bus operators, instructions when using a My Ticket for making a journey and you must let any driver or other member of staff of the bus operator examine your ticket at any time during your journey if asked to do so.5.4 Use of a My Ticket is only permitted by the person who initially uses the My Ticket for the journey (the Ticketholder). MetroCard is a contactless smartcard for public transport tickets. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. This is because the device is manufactured by a third party. Following receipt of this information, we will hotlist the card preventing further usage. If you buy a ticket online, it will be available 24/36 hours after you buy it. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? We are sorry for any inconvenience caused. Introducing Merseytravel's 03 Tickets for Adults . You will need to enter your personal details, including your name, address and email address and you will then be asked to select a password for security. 12. (iii) any other material breach of the terms of this agreement. Up to date passage balances can be checked online at www.merseytunnels.co.uk, (a) Merseytravel may at any time make minor changes (unlikely to affect your use of the concession, (i) to reflect changes in the law or regulatory requirements; and. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. No trains are running from the station. 5. Solo tickets are valid across Merseyside. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). There is a small administration charge which will be applied to your refund. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. We will refund a Term Time Ticket in line with our refund policy. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. 10. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 10.5 A Solo Ticket will be considered unused even if it has been activated on a Merseytravel Smartcard or Apprentice Travelcard if you have not used it to make any journeys. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. 7. I have new smartcard - how do I register it? Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. By purchasing and using a Railpass you accept these Terms. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. Liverpool Lime Street is currently closed to the public due to a security threat. 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