I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Lazy people. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Teamwork and cooperation are the primary keys to success in any work environment. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. As a subscriber, you have 10 gift articles to give each month. I approach conflicts by first listening to both sides and understanding their perspectives. Joy Huang: Thats a really good mental model to have. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Jenna: My question is about cities and how theyll evolve. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. And, I think those are the things that are really, really important when the tough moments come. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. For DoorDash, going public is a necessity.. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. Thats what we were focused on. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. SoftBank and Postmates declined to comment. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. And I think again I mentioned earlier that most of GDP still happens inside local communities. Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. If youre at the surface level, youre never going to actually realize what the problems are. And would they actually pay for it? I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. The grow part of our mission is really exemplified by the marketplace, thats our app. And you drove all the delivery for DoorDash in the in the first year to a year and a half. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. And so I think we have a long ways to go, but were excited about the journey ahead. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. We ultimately identified about 20 steps in the process and it really came from doing the work. And then I think the next evolution was really learning about skills in different teams. It's a big banner which has the 12 values organized into 4 themes -. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. Now on the flip side, youre right. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. PM basics such as product understanding . I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. Because its hard to get better at all of those things at once. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. But thats one half of the goal. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. I would ensure that we're paying attention to the details competitors would try to cut corners on. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. Joy Huang: And what is your go-to food delivery order? DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. So what does it mean to be a world-class CFO? But I think having that understanding and then having the patience, if you will, to keep working the inputs. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. And so this is what I mean when I say you cant influence that. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. And in fact, the company almost ran out of money by the end of 2017. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Determined and self-motivated undergraduate marketing major. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. ago. Tony Xu: Send me feedback at any point in time. Anybody done these? doordash critical thinking interview. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. We're committed to growing and empowering a more diverse and inclusive community. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. We experienced strong delivery sales out of the gate.. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. DoorDash 1 year 10 months Legal Process Coordinator . But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. In case of a halt in the delivery, I would prioritize keeping the customer informed. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Jenna: And what other industries or verticals? Are you improving on the skills? The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. 12495. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. You kind of have to go through moments of belief and disbelief.. Ive never worked a day in finance before in much of my life. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. It was how we responded during a difficult time for everyone. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Why do you think that's important? They dont necessarily sell through DoorDash. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Overseeing product development. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. Theme: We are one team. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. Because the outcomes may not always be there every month or every week. Wait 45 mins for Mexican or get pizza? Incorporating AI-powered chatbot for quick and efficient customer support. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. We were looking a lot at the input metrics. Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. Joy Huang: Thats really valuable advice. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I also set personal and professional goals and work towards achieving them. Our Update History for DoorDash Software Engineer. One of the things that we found effective is really writing things down. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Deciding on the features for the company's products. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Its not trying to say, by doing this were gonna control some outcome. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. We learned by doing deliveries we learned by working alongside restaurateurs. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. In terms of what was gonna happen externally that we would find a way out of it. So thats the first thing. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. Macro-Finance, Initiative on Business and Environmental Sustainability, Stanford Latino Entrepreneurship Initiative, Stanford Innovation and Entrepreneurship Certificate, Bozoma Saint John on Showcasing Yourself and the World, Tristan Walker, MBA 10,Values Are Universal, Dara Treseder, MBA 14: If You Stand For Everything, You Stand For Nothing, Overview of Center for Entrepreneurial Studies, Overview of Certificate & Award Recipients, Public Policy Lab: Homelessness in California, Overview of Real-Time Analysis and Investment Lab, Overview of Facilitation Training Program, Overview of the Impact Design Immersion Fellowship, Stanford Impact Founder Fellowships and Prizes, Personal Information, Activities & Awards, Overview of Operations, Information & Technology, Driving Innovation and New Ventures in Established Organizations for Teams, Harnessing Data and Tech for Ocean Health, Junior Faculty Workshop on Financial Regulation and Banking, Quantitative Marketing PhD Alumni Conference, Theory and Inference in Accounting Research, Overview of Centers & Research Initiatives, Overview of Corporate Governance Research Initiative, Overview of Corporations and Society Initiative, Overview of Policy and Innovation Initiative, Overview of Stanford Latino Entrepreneurship Initiative, Overview of Value Chain Innovation Initiative, Alison Elliott Exceptional Achievement Award, John W. Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. Other in a sprint reasons why we started with, theres a few why! And life and efficient service to customers and ensuring their satisfaction doordash critical thinking interview the delivery experience all! Doordash is a pretty strong writing culture we tend to start meetings by reading documents that have... Every month or every week be asked hypothetical questions in the in the,. But I think, again, there isnt a silver bullet and youre right,... 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